Effective Date: Jan 1, 2025

1. Introduction

Welcome to www.chssouth.com (the “Site”), operated by CPR & Health Specialists of the South (“we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our Site or services. By using the Site, you agree to the terms outlined here.

2. Information We Collect

We collect and maintain the following categories of information:

• Personal Information You Provide: Name, email, phone number, mailing address, and payment details when scheduling classes or contacting us.

• Automatically Collected Information: IP address, browser type, device identifiers, pages visited, and timestamps.

• Cookies and Tracking Technologies: Used for analytics and site functionality.

• Third-Party and Public Sources: Occasionally, we may collect non-personal analytics data from service providers to improve performance.

3. How We Use Your Information

We use your personal information to:

• Provide and improve our services.

• Schedule and manage classes.

• Send confirmations and reminders.

• Respond to inquiries.

• Ensure system security and compliance with applicable laws.

We do not sell or share your personal information for advertising purposes.

4. Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.

• Mobile opt-in and consent information are never shared with anyone for any purpose.

• Any sharing described elsewhere in this policy excludes mobile opt-in data.

• We may share limited information only with trusted service providers (e.g., payment processors or hosting platforms) bound by confidentiality agreements.

• We may disclose data only when legally required or necessary to protect our rights or investigate abuse.

5. Messaging Terms and Conditions

By providing your phone number and agreeing to receive text messages, you consent to receive texts from CPR & Health Specialists of the South, using 504-214-6717, regarding class reminders and account notifications.

• Consent is not a condition of purchase.

• Message frequency varies.

• Message & data rates may apply.

• Reply STOP to unsubscribe or HELP for assistance.

• For further help, contact 504-214-6717 or cpr@chssouth.com.

• Mobile opt-in information is never shared with third parties.

6. Opt-In Process

We collect opt-in verbally from our customers.

Customers can opt in to receive messages:

• In person at our physical location, or

• Over the phone when calling our business.

When interacting with customers, our staff is trained to ask whether the customer would like to opt in to messaging using the following script:

“By providing your phone number and agreeing to receive texts, you consent to receive text messages from CPR & Health Specialists of the South regarding Account Notification. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. Learn more about our business online at www.chssouth.com.”

7. Data Transfer Restrictions

We maintain a strict no-transfer policy:

• Consumer data will never be transferred, sold, leased, or disclosed to any external organization or individual, even with user consent.

• All data is stored and used only within our organization.

• No cross-border transfers or external exchanges occur.

8. Data Protection Measures

We apply the following protections to all personal information:

• Strict Access Controls: Only authorized personnel have access.

• Regular Security Audits: Systems are reviewed routinely.

• Encryption: Sensitive data is encrypted during transfer and storage.

• Firewalls & Intrusion Detection: Continuous system monitoring for suspicious activity.

• Staff Training: Employees receive ongoing training on data security and privacy.

• Incident Response Plan: Immediate investigation and notification in the event of a breach.

9. Cookies and Tracking

Cookies help us analyze traffic and improve user experience. You may disable cookies in your browser; however, certain functions may not work properly without them.

10. Your Rights

You may:

• Request access to or correction of your information.

• Ask for deletion of your personal data.

• Withdraw consent for data processing.

• Opt out of marketing communications.

Contact us at cpr@chssouth.com to exercise your rights.

11. Data Retention

We retain personal information only as long as necessary to fulfill the purposes stated here or as required by law. Once expired, data is securely deleted or anonymized.

12. Security

We employ administrative, technical, and physical safeguards to protect personal information. While no system is entirely secure, we act swiftly to investigate and contain any incident.

13. Children’s Privacy

Our Site is not intended for children under 13. If we discover such data, we will delete it immediately.

14. International Visitors

This Site operates in the United States. By using it, you consent to your data being processed and stored in the U.S.

15. Updates to This Policy

We may modify this Privacy Policy periodically. Updates will be posted on this page with an updated effective date.

16. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

CPR & Health Specialists of the South
Email: cpr@chssouth.com
Phone: 504-214-6717
Website: www.chssouth.com